[FIXED] Why is my Prestashop forgot password not working

Issue

The Forgot Password link in our Prestashop 1.7 site is not working. After setting the admin email on the following, we still do not receive any reset password

Shop Parameters > Contact > Stores tab: <set the admin email>

When I try to send a test email using the links below, I receive the test email

Advanced Parameters > Email > Test Your Email Configuration

I am able to receive a test email from the admin email address I set on Shop Parameters. So that means, the email sending is working.

On the Forgot Password page, I entered my email and clicked the Send Reset Link. I checked the Inbox and Spam and did not see any reset link email.

Solution

Do you check that you have a mail template for sending forgotten emails in the corresponding language folder?

Regards

Answered By - ethercreation

Answer Checked By - Gilberto Lyons (PHPFixing Admin)